The quality standards of FIND MY DOCTOR (Private) Limited, Office # 404, CTC Building, Block-8 Clifton, Karachi, Pakistan (hereinafter also referred to as: the “FIND MY DOCTOR”) include handling the data you entrust to us responsibly and protecting it from any unauthorized access. Data protection and data security are of particular concern to us. FIND MY DOCTOR acts in accordance with data protection regulations, in particular Regulation (EU) 2016/679 (DSGVO), the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG).
FIND MY DOCTOR provides an Internet portal (hereinafter: Portal) on the website www.DrAnsay.com, on which physicians (hereinafter: Physician Service Provider) offer online diagnosis, therapy recommendation and, if necessary, sick leave for patients (hereinafter: Patient) with symptoms of the covered diseases.
- Name and contact details of the data controller and the company data protection officer.
This data protection notice applies to data processing by:
FIND MY DOCTOR (Private) Limited.
Office # 404, CTC Building,
Block-8 Clifton, Karachi, Pakistan
The data protection officer of FIND MY DOCTOR (Private) Limited is Mr. Olaf Mangliers and can be contacted at the above address or via e-mail at [email protected] or at www.datenschutzbeauftragter-hamburg.com.
- Collection and storage of personal data as well as type and purpose of their use
a) When visiting the website
When you visit our website, the browser used on your terminal device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:
IP address of the requesting computer,
Date and time of access,
Name and URL of the accessed file,
size of the transferred data,
information as to whether the download was successful,
website from which the access was made (referrer URL),
browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
The aforementioned data is processed by us for the following purposes:
Ensuring a smooth connection setup of the website,
Ensuring a comfortable use of our website,
evaluation of system security and stability as well as
for other administrative purposes.
The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the purposes for data collection listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.
b) When registering for our newsletter
If you have consented in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we will use your e-mail address to send you our newsletter on a regular basis. To receive the newsletter, it is sufficient to provide an e-mail address. Unsubscribing is possible at any time, for example via a link at the end of each newsletter. Alternatively, you are welcome to send your unsubscribe request at any time by e-mail to [email protected].
c) When using our physician service as a patient.
In order to carry out the service you are requesting, we require the following data from you, which you enter in the input fields provided for this purpose:
Your telephone number
Your e-mail address
Your address (street, house number, postal code, city, country)
Information about your symptoms
Information on any risk circumstances
Type of your insurance (private/statutory)
All information that can be seen on your insurance card
The above data will be processed by us for the following purposes:
secure storage of health data
Sending of an order confirmation
sending an email with order number & an SMS code for downloading & decoding the medical record
Processing the payment of the doctor’s service and the service fee.
The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. a and Art. 9 para. 2 lit. a DSGVO.
The payment process takes place exclusively with the online payment service PayPal. PayPal enables online payments to be made to third parties. The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg. If you choose PayPal as a payment method, your data required for the payment process is automatically transmitted to PayPal. This regularly involved the following data:
Telephone and mobile number
The legal basis for data processing is Art. 6 para. 1 p. 1 lit. b DSGVO. Our legitimate interest follows from the purposes for data collection listed above.
- Transfer of data
We do not transfer your personal data to third parties for purposes other than those listed below.
We will only disclose your personal data to third parties if:
you have given your express consent to this in accordance with Art. 6 Para. 1 Sentence 1 lit. a and Art. 9 Para. 2 lit. a DSGVO,
the disclosure is necessary in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
in the event that there is a legal obligation for disclosure pursuant to Art. 6 (1) p. 1 lit. c DSGVO, as well as
this is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of contractual relationships with you.
The forwarding of your data to the doctor for the execution of the commissioned service is encrypted.
Your data can be evaluated anonymously for scientific purposes.
In the cookie, information is stored that arises in each case in connection with the specific end device used. This does not mean, however, that we gain direct knowledge of your identity.
In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your terminal device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognized that you have already been to our site and which entries and settings you have made so that you do not have to enter them again.
The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests and those of third parties in accordance with Art. 6 (1) p. 1 lit. f DSGVO.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.
- Analysis tools
a) Tracking tools
The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) p. 1 lit. f DSGVO. With the tracking measures used, we want to ensure a needs-based design and the ongoing optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding tracking tools.
a. 1) Google Analytics
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on.
- Social media plug-ins
We do not use social plug-ins of social networks on our website.
a. eKomi – Widget – Customer Rating
b. Facebook Connect
On our website, you can log in to create a customer account or register using the social plugin “Facebook Connect” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”), as part of the so-called single sign-on technology, if you have a Facebook profile. You can recognize the social plugins from “Facebook Connect” on our website by the blue button with the Facebook logo and the inscription “Log in with Facebook” or “Connect with Facebook” or “Log in with Facebook” or “Sign in with Facebook”.
When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook’s servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. These data processing operations are carried out in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of Facebook’s legitimate interest in displaying personalized advertising based on browsing behavior.
By using this “Facebook Connect” button on our website, you also have the option of logging in or registering on our website using your Facebook user data. Exclusively if you give your express consent in accordance with Art. 6 (1) lit. a DSGVO prior to the registration process on the basis of a corresponding notice about the exchange of data with Facebook, we receive the general and publicly accessible information stored in their profile when using the “Facebook Connect” button from Facebook, depending on your personally made data protection settings at Facebook. This information includes the user ID, name, profile picture, age and gender.
The consent given can be revoked at any time by sending a message to the responsible person named at the beginning of this statement. Facebook Inc., based in the USA, is certified for the us-European data protection agreement “Privacy Shield”, which ensures compliance with the level of data protection applicable in the EU.
If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with “Adblock Plus” (https://adblockplus.org/de/).
c. Facebook Custum Audience
Furthermore, the website uses the remarketing function “Custom Audiences” of Facebook Inc. (“Facebook”). This allows users of the website to be shown interest-based advertisements (“Facebook ads”) when visiting the Facebook social network or other websites that also use the procedure. We thereby pursue the interest of showing you advertisements that are of interest to you in order to make our website more interesting for you.
Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding web page of our website, or clicked on an ad from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will learn and store your IP address and other identifiers.
Deactivation of the “Facebook Custom Audiences” function is available for logged-in users at https://www.facebook.com/settings/?tab=ads#.
Further information on data processing by Facebook is available at https://www.facebook.com/about/privacy.
- Data subject rights
You have the right to:
According to Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details;
pursuant to Art. 16 DSGVO, to request the correction of incorrect or incomplete personal data stored by us without undue delay;
pursuant to Art. 17 DSGVO, to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
pursuant to Art. 18 DSGVO, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing pursuant to Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
in accordance with Art. 7 (3) DSGVO, to revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future; and
complain to a supervisory authority in accordance with Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.
- Right of objection
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) p. 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which will be implemented by us without specifying a particular situation.
If you would like to exercise your right of revocation or objection, an e-mail to [email protected] is sufficient.
- Data security
Within the website visit, we use the widespread SSL procedure (Secure Socket Layer) in conjunction with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is encrypted by the closed key or lock symbol in the lower status bar of your browser.
We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. In the case of collection and processing of personal data, the information is transmitted in encrypted form to prevent misuse of the data by third parties. Our security measures are continuously improved in line with technological developments.