Frequently asked questions

70% of the questions our customer service regularly receives are already answered below. If you can’t find what you are looking for in our FAQ’s, feel free to email us.

FAQs/Contact provides you with simple, fast and secure Corona antigen rapid test (and soon recovery) certification at any time and from any place. Our doctors verify your information with or without video chat and send you the certificate as a PDF. In many countries, you can then enjoy more freedom with these documents, e.g. travel and visit events or restaurants. Please inform yourself about the current regulations that apply to you.

No. Our service offers a high level of protection against abuse while at the same time being very user-friendly. As long as there are no globally standardized digital test certificates, it is also impossible for inspectors, e.g. at the airport, to verify a test certificate from another country, so that forgeries can never be prevented.

Yes, soon. We are working on it.

Yes, it is completely free of charge for you. You need to provide your own at-home rapid antigen test, though.